Competent and uncomplicated
An important aspect of the FEHLMANN service concept is the customer service department, which functions as the contact and coordination point for:
- Troubleshooting / remote diagnosis
- Spare parts management and logistics
- Coordination of service calls
Competent troubleshooting (hotline) via phone / remote diagnosis
The well-trained hotline team actively supports our customers for troubleshooting. A malfunction can efficiently be 'pinpointed' by analysis on the phone, thus drastically reducing down times and costs.
In many cases, an expert consultation on the phone is all it takes to solve a malfunction. If required, modern communication channels allow for the remote diagnosis of your machine.
Hotline: +41 62 769 12 80
Fax: +41 62 769 11 93
service@fehlmann-nospam.com
Our hotline is open for you:
Monday through Thursday:
8.00 a.m. to 12.00 p.m.
1.00 p.m. to 5.00 p.m.
Fridays:
8.00 a.m. to 12.00 p.m.
1.00 p.m. to 4.15 p.m.
When calling the hotline, please have the following information ready:
Machine number (e.g. 15192847)
Machine type (e.g. PICOMAX 80 CNC W-2/3)
Where applicable, article number, type, serial number of the spare part
Spare parts management and logistics
As the manufacturer of FEHLMANN machines, we have an extensive stock of spare parts. The parts and components held in stock can be delivered on very short notice ex works (Seon) and/or directly from your local dealer. Express delivery service makes it possible to deliver spare parts to the customer virtually all over Europe within 24 hours after receiving the order. Each machine is accompanied by comprehensive technical documentation, which includes drawings, parts and device lists.
When ordering spare parts, please have the following information ready:
Machine number (e.g.15192847)
Machine type (e.g. PICOMAX 80 CNC W-2/3)
Article number, type, and serial number of the spare part
Name and phone number for queries
Coordination of service calls
Repair and maintenance on modern machines require extensive specific know-how and sound training and preparation of the service staff.
After extensive analysis of the problem, a FEHLMANN technician, equipped with all necessary equipment and spare parts, will carry out repair work on-site.
On-site service calls are carried out according to their urgency. This often helps to cut down on travelling expenses (charged pro rata) and allows efficient planning of service calls.
